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Superior Service

Midwest Equipment Company has over 35 technicians on the road in our territory, and offers repairs through our service department 365 days a year. At Midwest, our professional staff remains committed to keeping your machines operating at full potential, and our record of superior service shows it.

  • 92% of the time, we are able to respond to your service call within 24 hours.
  • As a Taylor distributor, we offer Red Cape Service, providing the knowledge and support our customers need.
  • Equipment can often be repaired in one visit; our "first-time fix" rate is 96%.
  • Technicians are on-call to assist over the phone and after hours when necessary.

Emergency service or telephone troubleshooting can be reached simply by calling 1.800.397.1515.

Red Cape™ Service

The power to lift your business to new heights.

  1. Invincible Equipment: Technology from the future or just great engineering?
    Consistent and reliable, Taylor products are known throughout the foodservice industry for legendary performance, even under the busiest of conditions.
  2. Extraordinary People: Super-human abilities or just a responsive partner?
    Knowledgeable and experienced, this dedicated dream team can help you meet the changing demands of your customers.
  3. Powerful Programs: Psychic powers or just good business sense?
    Using deep consumer insights, Taylor can determine which products and equipment will generate the biggest sales response from your customers.
  4. Unstoppable Support Faster than a speeding bullet or just expertly trained?
    Taylor service technicians are great at what they do because each one is a Taylor employee and works only on Taylor machines.

Contact us at 1.800.397.1515 for more details on our Preventative Maintenance Program.